Privacy policy

Last updated: October 30, 2026

This Privacy Policy explains how Tolbury ("we", "us") collects, uses and shares personal information when you visit tolbury.shop or make a purchase.

1. Information we collect

Information you give us: name, email, shipping and billing address, phone number and order details when you place an order, create an account, subscribe to emails or contact us.
Payment information: payments are processed by our payment providers. We do not store full card numbers.
Device and usage information: IP address, browser type, pages viewed and similar data collected automatically through cookies and similar technologies.

2. How we use your information

To process and deliver orders, send order confirmations and tracking, and handle returns and refunds.
To provide customer support and respond to your enquiries.
To send marketing emails if you have subscribed (you can unsubscribe at any time).
To prevent fraud, secure our store and comply with legal obligations.
To understand how the store is used and improve it.

3. How we share information

We share information only as needed with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, email and analytics providers, and where required by law. We do not sell your personal information for money.

4. Cookies

We use cookies and similar technologies to keep your cart, remember preferences, measure traffic and support marketing. You can control cookies in your browser settings; some features may not work without them.

5. Your choices and rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to opt out of certain sharing or targeted advertising, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below. You can also visit our Your Privacy Choices page.

6. Data retention and security

We keep personal information for as long as needed to fulfil orders, meet legal and accounting requirements and resolve disputes. We use reasonable safeguards, but no online system is completely secure.